We have a 27 day return policy, which means you can request a return within 27 days of receiving your item.

We offer free refunds to new customers. Please note that returns from addresses within the United States are free of charge. Returns from addresses outside the United States will be at the customer's own expense. Please contact customer service for the nearest return address: service@retlanren.com .

Returns

To meet the return criteria, your product must be in the same condition as it was received, not worn or used, labeled, and kept in its original packaging. You also need a receipt or purchase voucher. Before this, you must contact us to request a return, otherwise it is not allowed. You can contact us through the following methods: service@retlanren.com.

If your return is accepted, we will send you an email with instructions on how and where to send the package. Please pay attention to your email message. Products returned to us without prior request for return will not be accepted. You can contact us at any time for any return questions service@retlanren.com.

If you need to exchange the product, please ensure its integrity. Special and customized products cannot be returned or exchanged. Please contact customer service for specific exchange procedures service@retlanren.com.

Compensation for damages and problems, please check when you receive your order. If there are any defects, damages or incorrect items received, please contact us immediately so that we can evaluate the problem and make corrections.

When should I receive the refund amount?

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, you will be automatically refunded according to the original payment method within 2-5 working days. Refunds will be processed according to the original payment method after order cancellation and detailed information via email. If we do not receive a refund within 5 working days after approving your return, please contact us through the following methods: service@retlanren.com.